Orders are usually processed and shipped within 1-3 business days. All orders are shipped from the U.S. by USPS or Fedex.
Flat Rate Shipping Fee is $5.99 in the U.S. (orders under $79)
FREE SHIPPING ON ORDERS OVER $79.
We charge a flat rate of $15.00 for buyers in Canada.
For international shipping, please contact us for more details.
We do provide EMS shipping directly from Japan, and the shipping fees may vary. Please contact us for more details.
Only defective products are eligible for return. We do not offer refunds or exchanges for reasons of buyer’s remorse (purchased wrong item/shade etc.) If you received wrong item or if they are damaged, please contact us by email (firstname.lastname@example.org) within 5 days from the date that you received the product. We’ll pay the return shipping costs via Paypal if the return is a result of our error.
Once delivered, FuFu Japan and the post office are done. As advised, if your package is lost or stolen, you can make a police report and/or homeowner’s insurance claim if covered. FuFu Japan is not responsible for any packages after delivered.
Any refused items or incorrect addresses are subject to a 20% restocking fee based on the selling price.