Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions.

  1. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the products, violate any laws in your jurisdiction (including but not limited to copyright laws).
  2. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the products, use of the products, or any contact on the website through which the service is provided, without express written permission by us.

Purchases

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Shipping

We will make best efforts to ship your order as soon as possible.
We are not responsible for lost/stolen packages, reclamation should be made directly to the post office of your country to request for more information concerning the delivery.

Our delivery time frame is an estimate and not a guarantee. We are not responsible for delivery delays to customs holds and inspections or delays due to conditions beyond our control.

Delivery / Tracking / Returned Shipments

All customers will receive a confirmation email with a tracking link once an order has been processed. If you haven’t received a confirmation email or the tracking link doesn’t work, please email customer service at service@fufujapan.com. It is the responsibility of the customer to monitor the progress of their package in transit.

Any packages returned back to our facility (eg. incorrect shipping address, unpaid duties and taxes, unclaimed package, etc.) are subject to a 20% fee as those items are required to be destroyed, for safety purposes. If you wish us to resend your order, we have to charge you an additional shipping fee and a handling fee of $5 even if an order was eligible for free shipping. Also we do not refund the original shipping fee.

A 20% restocking fee of the total purchase will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. Any refused items are subject to a 20% restocking fee as well. We do not refund the original shipping fee for returned packages. Refunds will be processed only after all products are returned to FuFu Japan LLC.

Order Cancellation/Change to Your Order

You may cancel your order at any time prior to shipment of your FuFu Japan order. Since we start processing order as soon as it is placed, any and all cancelled orders/items are subject to a 20% restocking/handling fee. Redeemed points/discount codes are non-refundable.

We are unable to combine multiple orders or add additional items to an order once it has been placed.

If you choose to cancel an order, you must contact FuFu Japan by e-mail at service@fufujapan.com with your order number. Once your order has shipped, it cannot be changed or cancelled.

Privacy Policy

Your privacy and security are important to us, and we appreciate the trust you place in us when you shop with us. 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.